RMA, Repairs, & Warranty

RMA

Our RMA (return merchandise authorization) process allows you to return your damage graphics cards for repair of replacement.
If we issue a recall on a product and it is returned to use via our RMA process, we will pay for all shipping costs. This also applies if damage can be proven as accidental or from the original shipping process. As always, email us at plasmapulsegraphics@gmail.com for RMA requests. We will ask for linked images of any noted damage and may ask for customer’s order number if the purchase was made directly from us. Customer contact information and order number is required to communicate information about their repair process and to also resend shipping tracking information. If our products were purchased from an authorized retailer,

Repairs

All customers are entitled to repair their own products. We do not believe in punishing the customer for trying to repair their damage cards, whether it’s because they damage it themselves, or it was received with damage. We do encourage you to return damaged cards to us to ensure factory-level restoration of your card, however, we do not require it. We offer factory repairs of our products and charge depending on the amount of time required to restore your product. Warranty on all of our products is not voided if the customer tries to repair their card themselves, or repairs are made by a 3rd party repair shop. Whether the damage is external or board-level, we will be happy to repair you card. Customers are however required to pay for shipping their graphics cards to us, we will pay for shipping back to you. We will ask for linked images of any noted damage and may ask for customer’s order number if the purchase was made directly from us. Customer contact information is required to communicate information about their repair process and to also resend shipping tracking information.

Warranty

All of our products come with a 2 year warranty. We offer a 30% discount on the total cost of first time paid repairs while warranty is still active. Warranty covers the full cost of any RMA repairs. Warranty for recalled products will be extended by an additional 6 months and we offer a 30% discount for the first two paid repairs for products with extended warranties.

Still have questions? Feel free to email us plasmapulsegraphics@gmail.com and we will get back to you as soon as we can.